Please note that the customer will be responsible for any additional postage costs.Īll packages should be sent to the following address: Upon receipt of the original goods (with the original receipt, in the original packaging, and unworn) we will post the new size/colour to you.Īlternatively you can contact us by phone (01422 847999) or email and let us know what size/colour you would prefer and we will hold the item for you (providing we have the size/colour you requested in stock). If you wish to exchange your goods for another size or colour, please complete the returns form included with your parcel and return the shoes to us at the address below. ![]() ![]() We recommend using a recorded delivery service to post the goods back to us, as we cannot be responsible for any loss or damage to the goods until we receive them. ![]() On receipt of the goods, we will reimburse the purchase price onto the credit/debit card/paypal account used to pay for the goods within 30 days. If you wish to cancel your order, please return the goods, in the original packaging, including all protective packaging, extra laces, accessories etc within 30 days of the delivery date, enclosing the original receipt. We offer a full refund on goods returned for any reason, providing they are returned within 30 days of the delivery date, along with a valid receipt. This policy applies to all online purchases made via This policy does not apply to purchases made over the counter at our rubyshoesday stores, 37 Market Street, Hebden Bridge. Some shoes and boots may have been tried on in our stores. All payment transactions take place on the secure encrypted server of our payment processor (PayPal & Sagepay) - we never have access to your card details at any time. Please note that we reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, if the item ordered is out of stock or if the item has been withdrawn from sale due to quality control reasons.Īll credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. We accept all the major credit / debit cards via our payment gateways (PayPal and Sagepay).
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